Elegance Esencia Customer App Privacy Policy

Last updated: April 24, 2026

This policy explains how Elegance Esencia collects and uses information when you use the Elegance Esencia Customer App.

1. Data We Collect

Profile data such as your name and phone number.
Booking details including selected services, notes, and status updates.
Service location information you provide for booking fulfillment.
Device and notification data, including push token and device identifier.

2. How We Use Data

To process your requests and connect you with available agents.
To send offer, acceptance, and booking progress notifications.
To improve safety, quality, and app reliability.

3. Data Sharing

We share required booking details with the assigned agent only for service delivery. We may also use vetted technical providers for hosting and notifications.

4. Data Retention

We keep data as needed to provide services, comply with legal obligations, and resolve disputes.

5. Your Rights